Privacy Policy
Effective Date: [15/10/2026]
Last Updated: [15/10/2026]
Smitush Kitchen LLP respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect information when you visit www.smitush.com, purchase our products or contact us.
- Who We Are
Business: Smitush Kitchen LLP
Website: https://www.smitush.com
Email: support@smitush.com
Address: 24th Main Road, HSR Layout, Bengaluru, Karnataka – 560102, India
- Information We Collect
Depending on how you use our website, we may collect:
Contact and Account Information
- Name, email address and mobile number.
- Account information where customer accounts are offered.
Order and Delivery Information
- Billing and shipping addresses.
- Products purchased and order history.
- Delivery instructions and customer service communications.
Payment Information
- Transaction references, payment confirmations and payment status received from payment service providers.
Full card details, UPI PINs, OTPs and sensitive authentication credentials should be handled by the relevant authorised payment provider, not collected through ordinary customer support channels.
Technical and Usage Information
- IP address and device/browser information.
- Website navigation and usage data.
- Cookie and similar technology information, where applicable.
Marketing Preferences
- Newsletter subscriptions and preferences for promotional communications.
- How We Use Information
We may use personal information to process and deliver orders, process payments, respond to enquiries, handle complaints and refunds, maintain accounting and tax records, prevent fraud, protect website security, improve customer experience and send marketing communications where permitted.
- Consent and Legal Requirements
We process information for purposes such as fulfilling orders, responding to requests, meeting legal obligations and other purposes permitted by applicable law.
Where consent is required, we will seek it appropriately. You may withdraw consent where processing relies on consent, subject to applicable law and the consequences of withdrawal.
- Sharing of Information
We may share relevant information with:
- Payment gateways and payment service providers.
- Courier and logistics partners.
- Website hosting and e-commerce providers.
- Customer support and email service providers.
- Analytics and advertising providers, where applicable.
- Professional advisers, auditors and legal representatives.
- Government authorities or regulators where legally required.
We seek to limit information sharing to what is reasonably necessary for the relevant purpose.
We do not sell personal information to third parties as a business practice.
- Marketing Communications
Where permitted, we may send newsletters, product updates, recipes, offers and brand news.
You may opt out of promotional emails using the unsubscribe option, where available, or by contacting support@smitush.com.
Essential order confirmations and service notifications may still be sent where necessary.
- Cookies and Similar Technologies
Our website may use essential cookies for shopping cart functions, sessions and security. Analytics, functionality and advertising cookies may also be used if the relevant services are installed and their use is permitted.
Where consent is required, non-essential cookies and tracking technologies will be handled according to the applicable consent requirements and your choices.
Please see our Cookie Policy for further information.
- Data Retention
We retain information for as long as reasonably necessary for order fulfilment, customer support, accounting, tax, legal compliance, dispute resolution and other legitimate purposes.
Information will be deleted or anonymised when retention is no longer necessary, subject to legal obligations and lawful exceptions.
- Data Security
We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
No online service can guarantee absolute security. Please do not share passwords, OTPs, UPI PINs or other sensitive authentication information through email or customer support channels.
- Your Rights and Choices
Subject to applicable law, you may have rights to request access to information about your personal data, correction of inaccurate information, erasure where applicable, withdrawal of consent and other available remedies.
To submit a request, contact support@smitush.com. We may need to verify your identity.
Some information may need to be retained to comply with legal obligations or establish, exercise or defend legal claims.
- Children
Our website is intended for customers who can lawfully enter into purchase transactions.
We will handle children’s personal information in accordance with applicable legal requirements, including any applicable parental consent and safeguards.
- Third-Party Services
Payment gateways, social media platforms, analytics providers and other third parties may process information under their own privacy policies.
Please review the applicable third-party policies when using their services.
- International Data Transfers
Some service providers may process or store information outside India. Where applicable, such transfers will be handled in accordance with relevant Indian data protection requirements.
- Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date.
- Contact and Privacy Requests
Smitush Kitchen LLP
Email: support@smitush.com
Address: 24th Main Road, HSR Layout, Bengaluru, Karnataka – 560102, India
Privacy / Grievance Contact: [Tushar Zende, designated Partner]
We will handle requests and grievances in accordance with applicable legal requirements.
This policy should be read alongside our Terms and Conditions and Cookie Policy.