Shipping and Delivery Policy
Effective Date: [15/10/2026]
Last Updated: [15/10/2026]
Welcome to SMITUSH Kitchen LLP. This Shipping and Delivery Policy explains how orders placed through www.smitush.com are processed and delivered.
- Business Information
Business Name: Smitush Kitchen LLP
Website: https://www.smitush.com
Email: support@smitush.com
Address: 24th Main Road, HSR Layout, Bengaluru, Karnataka – 560102, India
Customer Support Phone: [Insert telephone number]
- Products Covered
This policy applies to food products sold through our website and any future product added including:
- Moong Dal Dhokla Ready Mix
- Chana Dal Dhokla Ready Mix
- Thalipeeth Bhajni
- Moong Bhaji/Pakoda Mix and fasting premixes
- Poha Chiwda
- Besan Ladoo
- Shankar Para and Namkeen Para
- Order Processing and Dispatch
Orders are processed after successful order placement and, where applicable, payment confirmation.
We aim to process and dispatch orders within 3-4 days, subject to product availability, order verification and operational conditions.
Orders placed on Sundays, public holidays or during promotional periods may require additional processing time.
Dispatch time is different from delivery time. An order confirmation does not mean the package has already been dispatched.
If there is a material delay or an order cannot be fulfilled, we will communicate with the customer and provide an appropriate resolution in accordance with applicable law.
- Delivery Locations and Serviceability
We deliver to locations that are serviceable through our available delivery partners.
Serviceability may depend on the destination PIN code, courier availability, package characteristics and other operational factors.
Customers should enter a complete and accurate delivery address, including the recipient’s name, mobile number, PIN code and any necessary delivery instructions.
If a PIN code is not serviceable, the shipping option may not be available at checkout. We may contact the customer if an alternative delivery arrangement is possible.
- Shipping Charges
Applicable shipping charges will be displayed at checkout before the customer confirms the order.
Charges may vary according to delivery location, shipment weight, package dimensions, courier service and any applicable promotional offer.
Free shipping, if offered, will be subject to the conditions disclosed for that offer, such as eligible products, minimum order value or delivery locations.
We will not impose undisclosed charges after an order has been accepted, except where permitted by applicable law and appropriately agreed with the customer.
- Delivery Estimates
Estimated delivery dates or timeframes shown at checkout, in order communications or on tracking pages are indicative.
Actual delivery may be affected by courier operations, weather, public holidays, remote locations, transport disruptions, incorrect address information or other circumstances beyond our reasonable control.
We will make reasonable efforts to assist customers when shipments are delayed.
- Shipping and Courier Partners
We may use third-party shipping aggregators and courier partners, including Shiprocket and available courier services such as UPS or other logistics providers, depending on serviceability and operational requirements.
The courier partner assigned to an order may vary by destination, shipment characteristics, cost, delivery estimate and availability.
The use of a particular courier partner is not guaranteed unless expressly confirmed to the customer.
- Shipment Tracking
Where tracking is available, we will share the relevant tracking number, tracking link or shipment status through order communications or another available channel.
Tracking information may take some time to appear after a shipment is booked or collected by the courier.
Customers may contact support@smitush.com if tracking information is unavailable, appears incorrect or has not updated for an extended period.
- Delivery Attempts and Customer Availability
Customers should ensure that someone is available to receive the shipment at the delivery address.
If delivery fails because the recipient is unavailable, the address is incomplete or the courier cannot access the location, the courier may attempt redelivery or return the shipment in accordance with its procedures.
Where additional delivery charges may apply, we will communicate them before imposing them where practicable and permitted by law.
- Incorrect Address and Undeliverable Shipments
Customers are responsible for entering accurate delivery information.
If an address is incorrect or a shipment is returned as undeliverable, we will review the circumstances and contact the customer where appropriate.
Any redelivery, cancellation or refund will be handled fairly and in accordance with the applicable Return, Refund and Cancellation Policy and consumer protection requirements.
- Damaged, Missing or Incorrect Deliveries
Please contact support@smitush.com if your order arrives damaged, contains an incorrect product, is missing an item or appears to have been tampered with.
Please provide your order number, a description of the issue and photographs of the product, packaging and shipping label, if reasonably available.
If a food product appears unsafe or contaminated, do not consume it. Preserve the packaging and batch details where possible.
We will investigate the issue and arrange an appropriate remedy, such as a replacement or refund, in accordance with applicable law.
- Food Safety During Delivery
We take reasonable steps to pack and dispatch products appropriately for their intended storage and transport conditions.
Customers should inspect the package upon receipt and follow the storage instructions on the product label.
Do not consume products that appear contaminated, spoiled, tampered with or otherwise unsafe. Please report any such concern promptly.
- Lost or Delayed Shipments
If tracking indicates that a shipment is lost, delayed or delivered but not received, contact support@smitush.com.
We will investigate with the relevant courier or shipping partner and determine an appropriate resolution in accordance with applicable law.
A tracking status alone will not automatically determine the outcome of a genuine delivery dispute.
- Cash on Delivery
Cash on Delivery (COD) will be available only if offered at checkout for the relevant order and delivery location.
Any applicable COD charges or restrictions will be disclosed before order confirmation.
Customers should ensure they can receive and pay for a COD shipment when delivery is attempted. Repeated refusals may affect the availability of COD for future orders, subject to applicable law and fair business practices.
- International Shipping
International shipping will be offered only where expressly enabled and displayed at checkout.
If international delivery is introduced, applicable shipping charges, destination restrictions, customs duties, import taxes and other relevant conditions will be communicated as required.
Customers may be responsible for import charges where legally applicable and appropriately disclosed.
- Changes to This Policy
We may update this Shipping and Delivery Policy to reflect changes in our courier partners, delivery operations, website functionality or applicable law.
The latest version will be published on this page with a revised date.
- Contact Us
For shipping, tracking or delivery assistance:
Smitush Kitchen LLP
Website: www.smitush.com
Email: support@smitush.com
Address: 24th Main Road, HSR Layout, Bengaluru, Karnataka – 560102, India